My car developed significant problems on my way to work. I diverted to Scata's and arrived at 7:30 a.m. (before their posted hours). Joe welcomed me, wrote up the ticket and provided me a ride home. Within the hour -- without an appointment -- I received a call detailing the problems and providing an estimate. The whole job was completed within five hours (which included getting parts). That's the kind of service that has had me coming back since I moved to this area five years ago.